We
believe
that
to
achieve
excellent
levels
of
customer
service
we
need
to
be
flexible
and
adaptable
to
your
individual
requirements.
We
try
to
adopt
this
approach
with
every
aspect
of
our
service
throughout your stay with us.
Arrival
and
departure
times
-
We
are
flexible
with
regards
to
your
arrival
and
departure
times
at
the
chalet
to
allow
you
to
book
the
best-value
flights.
However
individual
rooms
are
available
from
16.00
on
your
arrival
day
and will need to be vacated by 10.00 on your day of departure. We can store your baggage if required.
Our
chalet
hosts
-
we
employ
2
hosts
per
chalet
to
ensure
that
you
are
really
well
looked-after
during
your
stay.
In
addition
to
their
cooking,
cleaning
and
driving
duties,
they
will
keep
you
updated
throughout
your
stay
with
information
about
the
chalet,
the
ski
area
and
any
specific
events
which
may
be
taking
place;
keep
the
hot
tub
sparkling
clean,
clear
a
path
through
the
snow
to
the
hot
tub/minibus,
lay
and
light
the
fire
to
keep
the
chalet
toasty
warm
and generally ensure you have a fabulous holiday!
Chalet
hosts
have
one
day
off
per
week
when
we
ask
you
to
dine
out
in
the
evening,
but
don’t
worry,
that’s
when
one
of
our
team
members
step
in
to
ensure
that
your
slopes
run
service
remains
available
and
that
breakfast
and
afternoon
tea
are
still
provided.
On
the
chalet
night
off
you
can
either
choose
to
walk
up
to
Prodains
to
the
nearby
bars
and
restaurants,
or
we
can
arrange
taxis
into
Morzine
or
Les
Gets
for
you
as
an
optional
extra.
We
recommend
booking
a
restaurant
in
the
evening
in
peak
weeks
as
the
best
ones
book
up
fast…we
are
happy
to
make
recommendations
and
book
restaurants for you in advance of your arrival.
Outdoor
hot-tubs
-
Both
Chalet
des
Glacons
and
Slate
Valley
Lodge
boast
6-seater
outdoor
hot-tubs
with
spectacular
mountain
views.
Hot-tubs
are
available
as
a
pre-dinner
activity
and
are
a
fab
way
of
relaxing
those
aching
muscles
after
a
challenging
day
on
the
mountain.
Our
obliging
chalet
hosts
will
bring
out
the
beers
from
our in-chalet honesty bars.
Communal
facilities
-
Both
of
our
chalets
have
free
wi-fi,
UK
freeview
TV,
a
selection
of
board
games
and
dvds
and an honesty bar to ensure you don’t get bored during your time away from the slopes.
In-room
facilities
-
We
provide
large
bath
towels
and
hand
towels,
dressing
gowns
and
slippers
to
make
your
stay
as
comfortable
as
possible.
All
rooms
have
a
hairdryer
and
complimentary
toiletries
in
the
bathrooms.
In
addition,
all
rooms
can
operate
as
either
twins
or
doubles
-
please
let
us
know
when
booking
which
you
will
require.
Chalet
cleaning
-
in
addition
to
a
full
changeover
each
week,
our
chalet
hosts
will
clean
all
bathrooms,
tidy
the
communal
areas
and
your
room
each
day
and
we
also
offer
a
mid-week
towel
change
(where
requested)
for
guests
staying
7
nights.
For
information
on
our
service
with
regards
to
ski/snowboard
related
services
such
as
lift-passes, equipment rental and lessons please see our ski info page.
Food and drink Transport Children Extras FAQs
Chalet Service
